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There's too much waste in the world of business. Poor data, broken tech, fragmented operations and teams - it's costing companies billions every year in time, money and customers.
In today's complex landscape, fragmented technology, data discontinuity, and siloed organisations create experience gaps that not only leak value today but compromise the business tomorrow.
The Customer Technology Company was founded to help companies take this waste and turn it into opportunity at unprecidented speed, using science and technology.
We engineer transformative customer experiences by aligning brand ambition with operational excellence. Our consultancy bridges the gap between your promise and the systems, data, and talent that power it, creating frictionless experiences that drive growth and eliminate inefficiencies.
We are strategists, technologists and revenue operations and experience architects, operating where management consultancy meets communications. Our multidisciplinary teams bring analytical rigour together with creative vision, shaped by experience with category-defining brands across SaaS, technology, finance, professional services, energy and renewables, retail & eCommerce, legal and manufacturing.
Our collaborative approach ensures we don't just implement solutions—we embed them within your organisation's operational DNA, creating frictionless experiences that drive growth while positioning you at the forefront of what's next.
Understanding problems and unlocking opportunity with your business and customer data.
Learn MoreOur Future-Ready Framework swiftly identifies these critical junctures and deploys targeted interventions—combining analytics, design, and technology—to convert inefficiencies into strategic advantages that deliver immediate impact while building the foundation for long-term transformation.
We dive deep into understanding your customer experience ecosystem through in-depth analysis and experience audits, identifying critical gaps in operations, process, technology, data and more.
We evaluate identified gaps using our Impact-Effort-Readiness scoring system. This helps prioritise opportunities based on impact, operational benefit, complexity, and alignment with objectives.
Working with your team, we'll design targeted solutions based on key opportunities across data, business and marketing strategy, technology, operations and customer experience.
Our Prince2 and Agile certified teams will work with you to rapidly deploy our solutions whilst working towards your transformation goals, creating momentum and demonstrable ROI quickly.
We conduct a comprehensive assessment of your customer experience ecosystem, analysing where brand promises meet operational reality. Through data analytics and experience audits, we identify critical gaps in technology, processes, data flows, and organisational structures that create friction in customer journeys, operational inefficiencies and missed opportunities.
We evaluate identified gaps using our Impact-Effort-Readiness scoring system. This helps prioritise solutions based on customer impact, operational benefit, implementation complexity, and strategic alignment with current and future business objectives.
Working with your team, we'll design targeted solutions based on key opportunities across data, business and marketing strategy, technology, operations and customer experience.
Our Prince2 and Agile certified teams will work with you to rapidly deploy our solutions whilst working towards your transformation goals, creating momentum and demonstrable ROI quickly.
